Customer Withdrawal

This is the online withdrawal function required by Directive (EU) 2023/2673. You have 14 days from concluding your drone-services subscription to withdraw without giving a reason. A pro-rated refund applies to the services requested before withdrawal.

Your withdrawal request has been received. Your reference is . A confirmation with the next steps has been sent to your email address.

Withdrawal details

Subscription or account ID

Plan (optional)

Date of contract conclusion *

Please select the date you subscribed.

Withdrawal type

Full cancellation

Downgrade (partial)

Services you accessed in the 14-day period

Storage

Processing

Collaboration

API

Other

Reason (optional)

Your information

Full name *

Please provide your name.

Email address *

Please provide a valid email.

Mailing address (optional)

Refund method

Original payment method (recommended)

Alternative (bank transfer)

Declaration

All required

I hereby withdraw from the subscription contract concluded on the date above.

I acknowledge that, where I expressly requested that performance begin before the end of the withdrawal period, in case of withdrawal I may be liable to pay an amount proportionate to the services already provided up to the moment I notified my withdrawal, compared to the full scope of the contract, calculated on the total agreed price (or its market value if the total price is excessive), in accordance with Article 14(3) of Directive 2011/83/EU (Art. 57, comma 3, D.Lgs. 206/2005).

Your statutory fourteen-day right of withdrawal applies as described in the Consumer Terms. If you expressly asked us to begin performance during that period, the amount payable for services already provided is the one declared above under Article 14(3) of Directive 2011/83/EU.

The information I have provided is accurate and complete.

I have read the data protection notice below. The information I provide will be processed to handle this withdrawal under Art. 6(1)(b)–(c) GDPR.

Data protection notice. Your data is processed by Digipa S.R.L. (data controller) on the legal basis of Article 6(1)(b) and (c) GDPR to process your withdrawal and the related refund. It is retained for 10 years where required by Italian accounting and tax law. You can exercise your data subject rights via support@dronedb.app.

This form is protected by Google reCAPTCHA. Google processes your IP address and device information in the United States; Google LLC participates in the EU-U.S. Data Privacy Framework. See our Privacy Notice, the Google Privacy Policy and Terms of Service.

What happens after you submit

An automated confirmation with a reference number is sent immediately.
We cancel your subscription effective from the date of the withdrawal.
We calculate and process your refund (pro-rated for services already used) within 14 days to your chosen method.

Pro-rated example: if your 30-day subscription costs €30 and you performed the withdrawal on day 5, a refund for the unused 25 days (≈ €25) is processed, proportionally.

Alternatively, you may withdraw by email to support@dronedb.app and use the model withdrawal form in the Consumer Terms Schedule. For disputes, use the ADR body indicated in the Consumer Terms (the EU ODR platform was discontinued on 20 July 2025).

Consumer Withdrawal

Withdrawal details

Your information

Declaration

What happens after you submit